FAQs
SHIPPING POLICY (FROM CALIFORNIA)
Shipping within the continental USA only.
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The time needed to prepare an order for dispatch varies, but it is typically 3 - 5 business days.
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Typical shipping and transit times vary, however, are typically one week within the USA.
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Items can be RUSH shipped at customer expense, pricing varies.
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I am not responsible for delays during transit/shipping.
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If an item is destroyed during shipping or transit, please send me pictures of the packaging and damaged product within 7 days of receipt and I will either refund the cost of the item, offer a store credit or replace the item (of equal value).​​
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Please retain the packaging and damaged item until JTayArt confirms the Claim process is closed​
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Required photo proof:​
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Picture of damaged product​ from various angles to capture damage
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Picture of product inside box, as received
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Picture of outside box, including view of shipping label
Return & Exchange Policy
While I don't accept cancellations on orders, I gladly accept returns and exchanges for items returned in their original condition. Please contact me within 7 days of delivery if you have any problems with your order. Items must be returned for refund or exchange within 14 days of delivery.​ Buyers are responsible for return and exchange postage costs.
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I cannot accept returns for​:
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Custom or personalized orders
Sale items
Damaged items
Altered items​​​
LET's talk
If you have questions or special inquiries, you're welcome to contact me or fill out this form.
JOANNE TAYLOR